Principal Advantages

For managers

• monitoring, simplification, efficiency

For IT managers

• Reliability and security
• Ability to contribute to reduction of costs

For the sales force

• Improved customer relations
• Ability to be in constant contact with – and receive support from – the company

For Customer Care staff

• Faster and more personal service for customers

For IT consultants

• Problem-solving tools
• Tools for integration with diverse systems and applications

For anyone working in the telecoms sector (operators, systems integrators, sales agents, networking specialists)

• Passing from a commercial approach based on assistance, release updates and maintenance to a new approach emphasizing the integration of new features and services.