Unified Communications: key features
Collaboration tools
- Each operator can view the status of the other internal users (available, unavailable, busy on call…)
- Instant messaging and chat
- Audio and video conferencing
- Desktop sharing
Tools for increasing internal efficiency
- Caller recognition
- Caller filter based on administrative situation (integration con management software)
- Customizable timetables for each user
- Call diary
- Flexible criteria for availability
- Calls reach recipients wherever they are located
Tools for simplifying tasks
- Fax sending from PC
- Individual or group faxes
- Receive faxes as email attachments
- Call recording and archiving
- Instant ‘ad hoc’ audio conferencing
Tools for monitoring and control
- Complete set of statistics for monitoring
- Response times
- Call duration
- Callers and persons called
- Outbound calls
- Inbound calls
Tools for increasing reliability and security
Maximum security is guaranteed by:
- Total independence from the Internet
- Firewall
- Quality of service
- Auxiliary system with instant workload redistribution. Should the main system fail, the auxiliary system is deployed immediately eliminating any downtime for the user.
- Load balancing
- SNMP alarm handling
- Standard Full SIP
- Interoperability with all SIP-compatible devices