English version of Alceo Web site

We are happy to announce that is on line the Englis version of Alceo Web site.
It will be possible to switch from Italian to English by clicking on the flag in the upper right.

All Alceo’s applications: BcsBar, Webadmin, Statistics and Infovox is already avaible in english version.

New system installed at Study Tours

The collaboration between Alceo and GGF Group, a leading company in Call center services continues successfully. GGF Group uses the platform Alceo for many years and has allowed Study Tours to take advantage of the platform by “remote”.

The BCS CC installed at Ancona at GGF Group, smome days ago, is also home to 12 operator licenses in use at the Milan offices of Study Tours.
Users of Milan can collaborate and communicate with users in GGF and with their colleagues who are still certificatede on the traditional PBX.
The netwrok link between Study Tours and GGF Group has been established on a VPN SHDSL that allows incoming calls to be received from the IVR and then transferred, according to the best rules ACD, to operators in Milan.

App for mobile device

Alcaeo is ready to complete the development and the relase of an application of Unified Communications for mobile devices.

The growing number of smartphones and the mobuile network performance are changing the way of communication of people also in the world of work.
Everyone of us used to take a look to emails, facebook, linkedin and many other tools while we’re watching tv, in train and sometimes even when we have lunch.
We slide our fingers on smartphones to search and call someone or just to send a short text message.
This way of doing in in the trend of “deviceless”. Many workers have already lost the concept of the workplace as a place, and them sooner or later will lose the concept of specific device (PC, phone, ..).
Everything will be available through smartphones and tablets, and this must also with regard to the role of unified communications.

Alceo is releasing applications for mobile devices that will: call, see presence status of colleagues, video calls, chat … you will enjoy all the services that, BCSBar the PC application, already offers