Increased IVR lines and agents count for Fater

Out customer Fater has decided, after a year of extensive tests, to increase the number of SIP trunk lines from 150 to 250 and the agents count from 30 to 80.

An outbound IVR system with 120 channels, integrated with Fater’s delivery system, is used to contact Fater customers to confirm the delivery appointment, while another 130 channels inbound IVR handle all incoming calls which are routed to a distributed contact center.

The system handle about 4500 calls daily using also TTS services.