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WebAdmin – Configurazione Contact Center

All the functions of a contact center can be set up using a simple interface and modifications can be made to the configuration in real time without interrupting the service.

WebAdmin: configurazione Business Communication Server

  • Management of SIP work domains
  • User management
  • SIP server (Proxy server, Presence server, Registrar server) management
  • Contact routing rules management using regular expressions
  • Definition of principal and support operators, operator expertise, operator campaign allocation
  • Contact Center (expertise, request classes)
  • Definition of the numbering plan
  • Definition of work schedule and overtime
  • Reporting and provisioning for SNOM phones