Alceo > Products and Solutions > Mail Router Server

Mail Router Server

A contact center operator can manage more than phone calls: a carefully developed software module allows individual operators to handle multimedia activities (fax, SMS, email) as well.
Mail Router Server is the application that channels emails to contact center operators based on skills-based routing in a similar way that phone calls are distributed by an ACD system. This application can be subdivided into five interfaces:

  • email server;
  • DbSip;
  • message archive;
  • SIP server;
  • software administration.