Alceo > Products and Solutions > Key Features

Unified Communications: key features

Collaboration tools

  • Each operator can view the status of the other internal users (available, unavailable, busy on call…)
  • Instant messaging and chat
  • Audio and video conferencing
  • Desktop sharing

Tools for increasing internal efficiency

  • Caller recognition
  • Caller filter based on administrative situation (integration con management software)
  • Customizable timetables for each user
  • Call diary
  • Flexible criteria for availability
  • Calls reach recipients wherever they are located

Tools for simplifying tasks

  • Fax sending from PC
  • Individual or group faxes
  • Receive faxes as email attachments
  • Call recording and archiving
  • Instant ‘ad hoc’ audio conferencing

Tools for monitoring and control

  • Complete set of statistics for monitoring
  • Response times
  • Call duration
  • Callers and persons called
  • Outbound calls
  • Inbound calls

Tools for increasing reliability and security

Maximum security is guaranteed by:

  • Total independence from the Internet
  • Firewall
  • Quality of service
  • Auxiliary system with instant workload redistribution. Should the main system fail, the auxiliary system is deployed immediately eliminating any downtime for the user.
  • Load balancing
  • SNMP alarm handling
  • Standard Full SIP
  • Interoperability with all SIP-compatible devices