05/07/2013

New system installed at Study Tours

The collaboration between Alceo and GGF Group, a leading company in Call center services continues successfully. GGF Group uses the platform Alceo for many years and has allowed Study Tours to take advantage of the platform by “remote”.

The BCS CC installed at Ancona at GGF Group, smome days ago, is also home to 12 operator licenses in use at the Milan offices of Study Tours.
Users of Milan can collaborate and communicate with users in GGF and with their colleagues who are still certificatede on the traditional PBX.
The netwrok link between Study Tours and GGF Group has been established on a VPN SHDSL that allows incoming calls to be received from the IVR and then transferred, according to the best rules ACD, to operators in Milan.