20/05/2013

New system installed at the Ministry of Defense.

The successful collaboration between Alceo, Fastweb, the Ministry of Defense has led to the activation of a Call Center set up to assist the civilian personnel of the Ministry of Defense in resolving administrative issues.
The BCS Call Center system receives the calls and, according to the branch of the caller (Army, Navy or Air Force), assigns the appropriate operator.
The solution was completed with a new ticket creation and management system based on the specific requirements of the administration, and by an application for the processing of statistics using call data kept on a database.