Unified Communication and Collaboration: Progress and Perception
The UCC forum has conducted research into understanding the degree of adoption and perception of unified communication solutions used in business contexts.
“For 79% of the people questioned, collaborative programs increase the productivity of a company and make the retrieval of information and knowledge sharing more efficient; moreover, 67% stated that the programs improve organization and reduce communication costs.
A third of the people questioned regard the use of these tools as having an important impact on human resources management as they help to improve the working environment of the company, increasing shared participation and assisting the process of decision-making.
One aspect that fewer people perceived (only 13% of the sample) is the competitive advantages that UCC solutions can bring.